Cancellations & refunds

The organizer of each event defines its cancellation and refund policy. Before completing your reservation, review the event information and any specific terms provided by the organizer.

If an online payment is not completed, the reservation remains pending and the QR tickets are not activated. You can try again from the reservation page or from the payment completion email.

Once payment is confirmed, the reservation is marked as paid and the QR tickets are activated. Confirmation is sent to the reservation email address.

If an event is changed or cancelled, the organizer is responsible for informing attendees and managing any applicable refunds according to the event policy.

If a paid reservation is cancelled and a refund is approved, the refund is handled according to the payment method, payment provider and organizer policy. The time required for the amount to appear in the attendee's account may depend on the bank or payment provider.

To request a cancellation or refund, contact the organizer or support and include the attendee name, reservation email address and the event concerned.