Invt.liHELP
Frequently asked questions
Answers to common questions about reservations, payments, QR tickets, retrying a payment, cancellations and check-in.
Where can I find my tickets?
After you complete the reservation, your ticket page opens and a confirmation email is sent to the address you provided. For online payments, QR tickets become active only after payment is confirmed.
My payment did not complete. What should I do?
Your reservation remains pending payment. You can try again from the reservation page or the payment email. QR tickets stay inactive until payment is confirmed.
Can I show my ticket on my phone?
Yes. Open the ticket page on your phone and show the QR code at the entrance. You can also open the QR in a larger view for easier scanning.
What if the event is paid at the entrance?
Your reservation is recorded and payment is completed when you arrive, according to the organizer’s instructions.
Who decides on cancellations or refunds?
The event organizer sets the participation, cancellation and refund terms. The platform displays and technically supports the relevant process.
What if I entered the wrong email in my reservation?
Contact support or the organizer and include your name, phone number, event title and the correct email address.
Can I change the number of tickets after booking?
This depends on availability and the organizer’s policy. For changes to an existing reservation, contact the organizer or support.
Why can’t I see QR tickets in my reservation?
If the reservation requires online payment, QR tickets stay locked until payment is confirmed. If the reservation has been cancelled or fully refunded, the QR tickets are no longer shown as active.